Parker Lane Group | Quality Policy
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Quality Policy

Parker Lane has the following systems and procedures in place to support us in our aim of meeting minimum customer satisfaction expectations and continuous improvement throughout our business:

 

  • regular gathering and monitoring of customer feedback
  • a customer complaints procedure
  • selection and performance monitoring of suppliers against set criteria
  • training and development for our employees
  • regular audit of our internal processes
  • measurable quality objectives which reflect our business aims
  • management reviews of audit results, customer feedback and complaints

 

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

 

This policy is posted on the Company Notice Board and can also be found in the staff handbook. Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.