Returns+TM

Revolutionising the way brands manage customer returns forever.

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Trusted by clients including:
  • Our Journey Together

    PLG's unique Returns+™ Approach takes the costs, complexities and risks out of your supply chain using strategies that are bespoke to you.

    Here at PLG we use our one team approach to ensure we find a solution that meets your business needs.

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    • 1

      Define Problem

      Working with your key stakeholders to solve the right problems.

    • 2

      Understand Commercial Sensitivities

      We understand how important it is to protect your brand. At PLG we operate solely within discreet sales channels, secure and traceable material exit routes and recycling and sustainable destruction services to ensure your brand is safe and secure.

    • 3

      Set Measures of Success

      With KPIs agreed, we ensure our solution meets your unique needs and is delivered within the expected timeframes.

    • 4

      Deliver Strategic Approach

      We analyse your current operating methods to identify opportunities for improvement to achieve better results, faster.

    • 5

      Roll-out Trial

      We enter a trial phase, minimising disruption in your existing processes and gathering further insights before full roll-out.

    • 6

      Feedback Loop

      Throughout the trial period, we use our continuous improvement approach to chart progress and incorporate feedback into each stage.

    • 7

      Full Implementation

      Guided by insights, we implement the full-scale solution and continue to work as your trusted problem-solving partner.

Parker Lane Group in numbers:

  • 60+

    We operate in over 60 Markets across the Globe

  • 50+

    We work with over 50 retail brands, and the list is growing

  • 10m+

    We process over 10 million units of clothing, footwear and accessories every year

  • Introducing Returns+TM

    Our returns management solution, Returns+™️, is a low-cost global fashion returns solution that not only handles customer returns and defects, but works with our clients to salvage value and gather key insights to improve their existing supply chain.


    Read more about PLG Reverse Logistics 

The
Returns+TM
Process

  • Who We Are

    We’re experts in retail and reverse logistics. We have the correct infrastructure, people and systems to deliver on contracts of all sizes, and use our retail insights and market expertise to make the best decisions for your business.

    • Industry Experts

      We are experts in retail and reverse logistics. We have the correct infrastructure, systems and people to deliver on contracts of all sizes. We use our retail insights and market expertise to make the best decisions for your business.

    • End-to-End Solutions

      Our unique Returns+™ model unlocks value from the ‘tail-end’ of the supply chain.

    • Trusted Partnership

      Our bespoke approach enables us to work with retailers of all sizes. We will work with you to provide your brand with the highest level of protection, whilst delivering the best solution for your business needs.